Frequently asked questions

Posted: Jan 30, 2020 in Customer account

If you want to know your discount codes, go to your customer area:

- My discount codes

Posted: Jan 30, 2020 in Customer account

If you want to change your personal details, you must go to your client area:

- Information

or

- Adresses

Posted: Jan 30, 2020 in Customer account

To delete your account online, please write to us at the following address:

- contact@kiddystore.fr

Our team will delete your account.

Posted: Jan 30, 2020 in Customer account

To see the prices of our products, it is mandatory to enter your Company number which consists of 14 digits for France.

For the European countries, it will be necessary to enter your number of Company starting with the initials of your country.

Here is an example below of what to enter:

Allemagne DE 999999999 9 digits
Autriche AT U99999999 The letter U + 8 digits
Belgique BE 0999999999 the number 0 and then 9 digits
Bulgarie BG 999999999 9 or 10 digits
Chypre CY 99999999L 9 characters
Croatie HR 99999999999 11 digits
Danemark DK 99999999 8 digits (last digit is a verification number)
Espagne ESX9999999X 9 digits (first or last character can be a letter)
Estonie EE 999999999 9 digits
Finlande FI 99999999 8 digits (last digit is a verification number)
France FR 99999999999 11 digits (first and second character can be a letter)
Grèce EL 999999999 9 digits (last digit is a verification digit)
Hongrie HU 99999999 8 digits
Irlande IE 9999999XX 7 digits followed by 1 or 2 letters
Italie IT 99999999999 11 digits (last digit is a verification number)
Lettonie LV 99999999999 11 digits
Lituanie LT 999999999 9 or 12 digits
Luxembourg LU 99999999 8 digits
Malte MT 99999999 8 digits
Pays-Bas NL 999999999B99 11 digits + the letter B
Pologne PL 9999999999 10 digits (last digit is a verification number)
Portugal PT 999999999 9 digits (last digit is a verification digit)
République Tchèque CZ 999999999 8, 9 or 10 digits
Roumanie RO 9999999999 2-10 digits (last digit is a verification digit)
Royaume-Uni GB 999999999 9 digits
Slovaquie SK 9999999999 10 digits
Slovénie SI 99999999 8 digits (last digit is a verification number)
Suède SE 999999999901 12 digits (the last two digits are always 01)