Frequently asked questions - FAQ

Posted: Jan 30, 2020 in Ordered

You must check the contents of your order before signing the carrier.

Posted: Jan 30, 2020 in Ordered

At each change of status of the progress of your order, our team sends you a confirmation email.

Posted: Jan 30, 2020 in Ordered

The preparation of your order can take up to 6 working days.

Posted: Jan 30, 2020 in Ordered

To use your promo code, simply go to your basket.

You must click on: "Do you have a promo code?"

Fill in the discount code before confirming your order.

Posted: Jan 30, 2020 in Ordered

The invoice of your order will be glued on the parcel that you will receive.

If you have not received it contact us.

Attention the preparation voucher that is available in your customer area during the validation of your order is not an invoice!

Posted: Jan 30, 2020 in Ordered

Once the order is in preparation, we no longer have the possibility to add or modify the order.

You can contact our customer service team.

By email: contact@kiddystores.fr

Posted: Jan 30, 2020 in Ordered

A problem of order validation?

Our team is here to give you the best help possible:

By email: contact@kiddystores.fr

Posted: Jan 30, 2020 in Ordered

To cancel your order, please contact us by email at the following address:

- contact@kiddystores.fr

If your order is in preparation, our team will cancel it.

If the order is already shipped, the cost of return will be at your expense.

Posted: Jan 30, 2020 in Delivery, Ordered

To follow the delivery of your order, simply go to your customer area

- "Order history and details"

Your tracking number will be available below your order status.