Frequently asked questions - FAQ

Posted: Jan 30, 2020 in Delivery

If your order is not shipped, contact us quickly by email.

If your order is in delivery, we will contact the carrier to make the change.

By email: contact@kiddystores.fr

Posted: Jan 30, 2020 in Delivery

Please contact us so that our team contacts the carrier to find out where your package is.

By email: contact@kiddystores.fr

Posted: Jan 30, 2020 in Delivery

Delivery times for France are 1 to 2 working days from the departure of our warehouse.

For Europe, 3 to 5 working days.

For the carrier "La Poste colissimo" 7 to 10 working days.

Posted: Jan 30, 2020 in Delivery

Here are all countries in which we deliver with our carriers. If your country does not appear in the list, contact us to find a carrier for your order.

By email: contact@kiddystores.fr

Belgique, Allemagne, Pays-Bas, Luxembourg, Italie, Autriche, Danemark, Royaume-Uni, Espagne, Irlande, Portugal, Pologne, République-Tchèque, Hongrie, Slovénie, Slovaquie, Suède, Finlande, Norvège, Roumanie, Lituanie, Bulgarie, Lettonie, Estonie, Grèce, Malte, Turquie, Chypre, Albanie, Bosnie, îles Féroé, Bosnie Herzégovie, Croatie, Islande, Monténégro, Macédoine, Serbie

Posted: Jan 30, 2020 in Delivery

At the time of confirming your order, you will be able to choose the withdrawal in store.

You will have to go:

159 avenue Victor Hugo 93300 Aubervilliers

Withdrawal by appointment: 09.72.53.17.38

Posted: Jan 30, 2020 in Delivery, Ordered

To follow the delivery of your order, simply go to your customer area

- "Order history and details"

Your tracking number will be available below your order status.