Frequently asked questions - FAQ
Payment
> Is the payment secured ?
> My payment has been declined, what should I do?
> Pay my order to the store?
> The means of payment proposed?
> Where to download the images?
Customer account
> How to know my discount codes?
> I want to change my details, how to do?
> How to delete my online account?
> I do not see the prices?
> I can not connect
Ordered
> I received my package but it is damaged what should I do?
> Is my order well taken into account?
> How long does it take to prepare my order?
> How to use my promo code?
> How to get the invoice for my order?
> Can I add articles or modify my already validated order?
> I can not validate my command ?
> How to cancel my order?
> Where can I find the tracking link for my delivery?
Return
> How long do I receive refunds for products not received or not shipped?
> How long do I receive the refund for my return?
> I received a bad product. What to do ?
> Is there an item missing in the package?
> The product does not suit me?
> The product is defective what should I do?
Delivery
> I filled in the wrong delivery address. What to do ?
> My package is delivered but I have not received anything?
> What are the delivery times ?
> In which country do we deliver?
> Can I pick up my order at the store?
> Where can I find the tracking link for my delivery?
General
> I found cheaper products elsewhere?
> Create a customer account ?
> How to contact our stores?
> I wish to receive a product catalog?
> Are the prices displayed for professionals?
> I can not find the product I'm looking for?
> Where are our stores?
> What are the store hours?